Moving Tips

This section highlights actions that will help to reduce stress, anxiety, and problems during your move. The first step in a satisfying move is to choose a mover. Moving companies provide a variety of services for a range of fees. Compile a list of companies in your area (sources can be friends, relatives or the yellow pages). After you have your list, talk with the people you know about their experiences with movers in the area. You can also call the Better Business Bureau.

Summertime is the busiest time of the year for movers. In addition, the beginning and end of each month are traditionally busier than mid-month, regardless of the season. If you are planning to move during one of these times, plan well in advance so your mover’s schedule will fit yours.

Now it is time to contact the movers on your list. Inform them of your destination and the timing of your move. Ask movers to provide you with a written estimate, and have them explain the services listed in the estimate in detail. Carefully compare each estimate to see which company best suits your needs and budget. To ensure your estimate comes as close as possible, give us as much accurate information as possible at the time of the estimate. If you do not state all the items to be moved, it may take your movers longer than expected.

Remember, you are paying by the hour. If the move takes more than estimated, you will pay more, if it takes less time, you will pay less.

Please note: There are circumstances that affect the final cost of your move. Traffic delays, inclement weather, long walks to the truck, and other situations beyond our control.

The Mover’s Liability for Loss or Damage

There are several options for insuring your goods. All household good shipments move under limited liability. However, you may purchase additional liability from your mover.

All moving companies are required to assume liability for the value of the goods which they transport. However, there are different levels of liability, and consumers should be aware of the amount of protection provided and the charges for each option. Basically, most movers offer liability under the terms of their tariffs and pursuant to federally approved Release Rates Orders which govern the moving industry.

Insurance & Claims

Option A:

This is the most economical protection option available. It provides minimal protection for no additional cost. Loss or damage claims are settled based on the pound weight of the article multiplied by 60 cents. For example, if a 10 pound stereo component, valued at $1,000, was lost or destroyed, the mover would be liable for no more than $6. Obviously, the shipper should think carefully before agreeing to such an arrangement. There is no extra charge for this minimal protection, but you must sign a specific statement on the bill of lading agreeing to it.

Movers are permitted to limit their liability for loss or damage to articles of extraordinary value, unless you specifically list these articles on the shipping documents. An article of extraordinary value is any item whose value exceeds $100 per pound. Ask your mover for a complete explanation of this limitation before your move. It is your responsibility to study this provision carefully and to make the necessary declaration.

Option B:

An additional option for the consumer is to agree to transport his or her shipment based on released value or obtain separate insurance directly from the mover or from an insurance company. Additional insurance is available through our insurer for a nominal additional charge.

You can purchase liability insurance from Whitehouse Moving & Storage Company & Storage Company. We will provide you with a copy of the policy at the time of purchase.


Finally, if any of your household goods are damaged or lost, report the facts promptly and in detail on the van driver’s copy (original) of the inventory sheet before you sign it. If you notice damage after unpacking, a claim must be filed, in writing, within 15 days after the property is delivered. The mover must acknowledge receipt of your claim within 30 days and must deny or make an offer within 120 days of receipt of your claim. When making a claim or considering an offer, bear in mind the amount of liability on the shipment.

Exception to the insurance policy claims are:  boxes packed by the owner are not covered under damage if there is no damage to the outside of the box.  Plasma TV's are not covered under insurance unless they are moved in their original packaging; and particle board furniture is not covered due to its inherent weakness.

Moving Day

  • Be on hand when the movers arrive.
  • Fully discuss the delivery arrangements with your mover.
  • Have beds stripped and ready to be packed.
  • Save your energy – let the moving crew disassemble goods.
  • Read the Bill of Lading before you sign it.
  • Tell your mover how to reach you at your destination.
Whitehouse Moving & Storage Company | 168 Main Street • Stoneham, MA 02180 | Phone: (781) 438-9340 | Email: